Privacy Policy

This Privacy Policy explains how CLAPS collects, uses, stores, and protects personal information belonging to players who register and use the platform. It covers the categories of data gathered during registration and ongoing account use, the purposes for which that data is processed, the role of cookies and similar technologies, how third parties may be involved in data handling, retention practices, and the rights available to users regarding their own information. The policy applies to all visitors and registered account holders accessing the platform from Canada, and it should be read alongside the general terms governing account use.

CLAPS is operated by Redline Solutions Limited under a licence issued by the Anjouan Gaming Authority. Registration and continued use of the platform are restricted to individuals who meet the applicable minimum legal age requirement, which is 19 years in most Canadian provinces and 18 years in Alberta, Manitoba, and Quebec. Persons below the applicable age threshold for their province of residence are not permitted to create an account or submit personal data through the platform under any circumstance.

Information We Collect

When a person registers an account, only a minimal set of information is requested at the outset, typically an email address and a chosen password, so that account creation can be completed quickly. As an account is used further, for depositing, withdrawing, or engaging in identity verification, additional categories of personal data may be collected. The table below summarizes the broad categories of information that may be processed during the lifecycle of an account.

As registration does not require identity verification at signup, the platform generally holds limited personal data on new accounts until an event, such as a withdrawal request, triggers a request for identification documents. This approach limits the volume of sensitive data held on accounts that have not yet reached a verification stage, while preserving the ability to verify identity and the legitimacy of funds when necessary.

How Personal Information Is Used

Personal data collected through the platform is used for a defined set of operational and compliance purposes. These include creating and administering user accounts, processing deposits and withdrawals, verifying identity and the source of funds where required, detecting and preventing fraud or money laundering, responding to support inquiries, and meeting obligations under applicable licensing and anti-money-laundering requirements. Data may also be used to apply responsible gambling measures, such as identifying accounts that have requested deposit limits or self-exclusion, so that those restrictions are properly enforced.

Where bonus terms and conditions apply to an account, certain usage or transaction data may be reviewed to confirm eligibility and compliance with wagering rules. For example, participation in a multi-stage welcome package, or in ongoing offers such as weekly cashback, requires the platform to track deposit history, wagering activity, and account status, including whether self-exclusion has been requested, since self-excluded accounts lose eligibility for wagering-based bonuses. This kind of monitoring is a standard operational use of transaction data rather than a marketing activity, and it is necessary to administer bonus rules fairly and transparently.

Cookies and Similar Technologies

The platform uses cookies and comparable technologies to support core functionality, remember user preferences, and gather information about how the site is used. Some cookies are strictly necessary for the platform to function correctly, such as those that maintain a logged-in session or support security checks. Other cookies may be used for analytics purposes, helping to understand which features are used most and where technical issues occur, so that the platform can be maintained and improved over time.

Users can typically manage cookie preferences through their browser settings, including blocking or deleting cookies, though doing so may affect the functionality of certain features on the platform. Where a separate cookie policy exists, it provides more detailed information about the specific categories of cookies used and their respective purposes; in the absence of a dedicated cookie notice, this section serves as the general statement of cookie practice for the platform.

Sharing of Information with Third Parties

Personal data may be shared with a limited number of third parties where necessary to operate the platform or comply with legal obligations. This can include payment processors and blockchain infrastructure providers that facilitate crypto deposits and withdrawals, identity verification providers engaged to confirm a user’s identity or documentation, regulatory or licensing authorities where disclosure is legally required, and professional advisors such as auditors or legal counsel where relevant to compliance obligations. Where card purchases are made through a third-party exchange service to acquire cryptocurrency, that provider processes the payment data necessary to complete the transaction under its own applicable privacy terms.

CLAPS does not sell personal data to third parties for their own independent marketing purposes. Any transfer of data to a third party is carried out for a specific operational, verification, or compliance purpose connected to the services provided through the platform, and third parties engaged in this way are expected to apply appropriate safeguards to the data they process.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, including the operation of the account, compliance with anti-money-laundering and licensing obligations, and the resolution of any disputes or investigations. Transaction records and identity verification documents, where collected, are generally retained for a period after account closure to meet regulatory recordkeeping expectations. Where data is no longer required for these purposes, it is deleted or anonymized in accordance with the platform’s internal data handling practices.

User Rights

Users generally have rights in relation to their own personal data, which may include the right to request access to the information held about them, to request correction of inaccurate data, and to request deletion of data where retention is no longer required for a legitimate purpose. Users may also have the right to object to certain uses of their data or to request a copy of the information held in a portable format, subject to any limitations imposed by applicable law or by ongoing regulatory or verification requirements.

Requests relating to personal data can be submitted through the platform’s support channel, which is available via live chat. Support is available on an ongoing basis to assist with account-related and data-related inquiries, though direct telephone support is not offered. Any request will be assessed in light of applicable data protection principles and any operational or legal constraints that may apply, such as an open verification review or an unresolved compliance matter connected to the account.

Data Security

CLAPS applies technical measures intended to protect personal data and transaction information from unauthorized access or disclosure. This includes SSL and HTTPS encryption applied to wallet transactions and to the transmission of personal data, along with the use of user-specific wallet addresses for crypto deposits and withdrawals, which helps ensure that funds and related transaction data are correctly associated with the intended account. While these measures are designed to reduce risk, no system of data transmission or storage can be guaranteed to be completely free of risk, and users are encouraged to take reasonable precautions themselves, such as using strong, unique passwords and safeguarding access to their email account and any crypto wallets used with the platform.

Identity Verification and Anti-Money-Laundering Data

Although registration itself requires only an email address and password, full identity verification, including a government-issued identification document, proof of address, and source-of-funds documentation where requested, can be triggered before a withdrawal is processed or at any other time at the operator’s discretion. This is a standard practice among licensed gambling operators and reflects obligations to prevent money laundering and to confirm that funds used on the platform belong to the account holder. Personal and financial information collected during this process is used strictly for verification and compliance purposes and is handled under the same protective principles described elsewhere in this policy.

Responsible Gambling and Data

Data handling on the platform also supports responsible gambling measures. Where a user requests a deposit limit or self-exclusion through the support channel, this information is recorded and applied to the account to help enforce the requested restriction. Because self-exclusion affects eligibility for wagering-based bonuses, account status data relating to self-exclusion is reviewed when bonus eligibility is assessed. Players are reminded that responsible gambling tools exist to support healthier play, and that the minimum legal age to gamble, 19 in most Canadian provinces and 18 in Alberta, Manitoba, and Quebec, is strictly enforced as part of the platform’s overall approach to player protection. Additional information about responsible gambling tools and support organizations is available on the Responsible Gaming page.

Bonus-Related Data Processing

Where an account participates in bonus arrangements, certain data points are processed specifically to confirm compliance with the applicable rules. The table below summarizes the type of activity monitored in connection with the welcome package, purely as an illustration of how bonus-related data processing operates rather than as a promotional description.

A minimum deposit of 10 USDT, or an equivalent amount in another accepted cryptocurrency, applies per stage, and free spin winnings are treated as wager-free and immediately withdrawable once credited. To administer these rules accurately, the platform tracks deposit timing, wagering progress, and account eligibility status, including whether self-exclusion or another restriction is active on the account. Full terms governing bonuses, including any conditions not summarized here, are set out separately and take precedence in the event of any inconsistency.

International Data Transfers

Because the platform operates across multiple jurisdictions and relies on service providers that may be based outside Canada, personal data may be transferred to and processed in countries other than the user’s country of residence. Where such transfers occur, reasonable steps are taken to ensure that the data continues to be protected to a standard consistent with this policy, regardless of where processing takes place.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in data handling practices, applicable law, or the services offered through the platform. Where changes are made, the updated policy will be published on the platform, and continued use of the account after such changes are made available constitutes acceptance of the revised terms. Users are encouraged to review this policy periodically to stay informed about how their personal data is handled.

Contacting Us About Privacy

Questions, concerns, or requests relating to this Privacy Policy or to the handling of personal data can be directed to the support channel available on the platform, which operates via live chat. While direct telephone support is not available, live chat support is intended to provide a timely and accessible route for addressing privacy-related inquiries, alongside general account and payment support. Users seeking clarification on any section of this policy, or on how their specific data has been used, are encouraged to reach out through this channel for further assistance.